Subscriptions > Requests > Switch Requests
The switch requests tab or menu includes all eSIM switch requests for that account.
The article includes:
The search bar allows you to search all fields (full or partial) on the request tables except SIMs. The search filter allows you to search by Request URN, service type, or status (request, not eSIM).
Select the Request URN to view the request details.
Note: You cannot search by ICCID or EID using either option.
Request table view
The table view includes the following fields.
|Request URN||Unique request identifier.|
|Created on||The date and time a request was created in local time.|
|Completed on||The date and time a request was complete. The field will be blank if the request is not complete.|
|Service type||The requested service type for the switch.|
|SIMs||The amount of SIMs included in the request.|
|Provisioned by||The name of the person requesting the switch.|
|Status||The status of the request.
Select a Request URN to review the details of any switch request.
|1||Request URN||Unique identifier for the request.|
|2||Auto-refresh||Auto-enabled to ensure the latest status of each eSIM is displayed.|
|3||Request status||Status of the switch request.|
|4||Total eSIMs||The total amount of eSIMs included in that request.|
|5||Switch steps||Each step of the switch process shows the status for each eSIM. Refer to the eSIM switch article for detailed information on SIM failure messages.|
|6||Status legend for switch steps||The legend includes:
|7||Type of request||Will always display "Switch Profile."|
|8||Targeted service type||The service type requested the eSIMs switch to.|
|9||Created on||The date and time a request was created in local time.|
|10||Completed on||The date and time a request was complete. The field will be blank if the request is not complete.|
|11||Requested by||The name of the person requesting the switch.|
List of SIMs affected
The SIM list filter allows you to sort by the SIM status if needed for a long list of eSIMs.
The SIM list includes the following fields.
|EID||EID for the eSIM.|
|Old ICCID||The ICCID you are requesting to switch from. Select to review the SIM details for that profile.|
|New ICCID||The ICCID you are requesting to switch to. Select to review the eSIM switch profile you requested.|
|Status||The status for that eSIM, not the status of the request. Review the eSIM switch article to review eSIM statuses and troubleshooting options.|