Terminate

The article includes the following:

What is terminating a SIM:

Terminating a SIM will move it to pending scrap or scrapped state, making it no longer available for select service types. Review the service types section of the help center for more specific information, including which can be reactivated.

 

Components

To complete this process, you must have the following components available before you start.

SIMs or Subscriptions You will need the ICCID (Subscription ID for API) for each SIM.
Excel  Used for uploading a file if needed.
Note: bulk update template is an Excel (.xlsx) file.
Text editor (Notepad) Used for pasting a list if needed.

 

Select which terminate option to use

You have three options:

Option Description
Single SIM Use to terminate one SIM quickly and efficiently.
Multiple SIMs Allows you to select or paste (1,000 max) a list.

SIMs must be from the same service type.
Bulk update for multiple SIMs Allows you to select, paste (2,000 max), or upload (10,000 max) a list.

SIMs must be from the same service type.

 

Single SIM termination

Subscriptions > Inventory 
Subscriptions or Usage > ICCID > Terminate

  1. Select the SIM using one of the following options:
    1. Search by adding the ICCID to the search bar.
      search
    2. Open the filter options, add the options you need for your search, and select APPLY.
      search filter
  2. Select the SIM using one of the following options:
    1. Select the checkmark next to the ICCID, then select the Terminate button above.
      temp_03.png
    2. Select the ICCID, confirm that you have the correct SIM, then select the Terminate button above.
      term_04.png
  3. Review the confirmation screen and select CONFIRM to send your request.
  4. Review the confirmation page and select DONE to close the page.

 

Multiple SIM termination (select or paste a list)

Subscriptions > Inventory 

  1. Select the table search filter to:
    1. Search by service type, state, or fields needed to find your SIMs.
      term_05.png
    2. Select multi-line to paste a list.
      Note: You must select the SIM list view for this option, not eSIM.
      term_06.png
  2. Select all the ICCIDs on the list, then select the Terminate button.
  3. Review the confirmation screen and select CONFIRM to send your request.
  4. Review the confirmation page and select DONE to close the page.
    For multiple SIMs, only the number of SIMs, service type, and state are available. 
    The data plan displayed is from the first SIM selected.

Bulk update SIM termination (selection, paste, for file upload)

Quick Links > Bulk Provisioning Request
Subscriptions > Inventory > Bulk Provisioning Request

  1. Select the Bulk Provisioning Request option from the Quick Links or Inventory page.
  2. Select the service type, then select the request type terminate.
  3. Select how you add your SIMs (upload, select SIMs, paste SIMs).
    Option Description

    Upload
    1. Select the Download Template button to download a .xlsx file or use your own.
      download template
    2. Add the list of SIMs to the template or .txt file.
      Note: Maximum of 10,000.
    3. Select Browse, choose your file, select Open, select Upload, and then select NEXT.
       browse upload
    4. Review the confirmation screen, and select CONFIRM.
      confirmation message
    5. Review the submission message and select the link to the request number if needed.
      submission message

    Select SIMs
    1. Choose Select SIMs. The list includes all SIMs that qualify for terminate for that service type. Choose your SIMs by one (or both) of the following methods:
      1. Select the search filter, use the available fields to find your SIMs, and select APPLY.  term_12.png
      2. Sort the SIMs by the available columns and select checkbox the SIMs you want to terminate, and then select NEXT.
    2. Review the confirmation screen, and select CONFIRM.
    3. Review the submission message and select the link to the request number if needed.

    Paste SIMs
    1. Select Paste SIMs.
    2. Add your ICCIDs to the text box, one ICCID on each line, no commas. Select DONE when complete.
      Note: Limit 2,000.
    3. Review the validation response. If the "Rejected" tab is first, review the ICCIDs and why they are invalid. To correct any rejected ICCIDs, select the Click to edit the box above to access your original list. Make any corrections needed, select DONE, repeat until there are no rejected ICCIDs, and select NEXT.
      Note: You can select NEXT and terminate the valid ICCIDs, with the system ignoring the invalid numbers.
      term_13.png
    4. Review the confirmation screen, and select CONFIRM.
    5. Review the submission message and select the link to the request number if needed.

 

 

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