SIM disconnect

The SIM disconnect option will force the SIM off the network, causing it to reregister. Use this option to correct registration problems.

Note: This option is only available for KORE T-USA SIMs.

The article includes:

Bulk disconnect

Subscriptions > Diagnostics 

To use the bulk option, the SIM MSISDNs are needed.

  1. Select the SIM Disconnect button in the top right-hand corner.
  2. Add all MSISDNs needed, then select Done.
    Format MSISDN,
    MSIDSN,
    MSISDN
  3. Review accepted and rejected MSISDNs, and then select CONTINUE.
    Note: If any MSISDNs are rejected, you can continue with your request, and the system will ignore the rejected MSISDNS. 
  4. Review the confirmation screen, and select CONFIRM.
  5. Select DONE to close the window. 

 

Single disconnect

Subscriptions > Inventory
Search 

You can disconnect a single device using the Diagnose feature. This option is available on the inventory or subscription details page.  

  1. Select the Diagnose button by:
      • Select Subscriptions, the Inventory tab, select the checkbox for the SIM and then select the Diagnose button.
        Note: If you select more than one SIM on the list, the Diagnose button will not enable.
      • Select Subscriptions, the Inventory tab, select the ICCID number and then select the Diagnose button.
      • Search for the ICCID or MSISDN using the general search, and then select the Diagnose button.
  2. Select the SIM Disconnect button on the top right-hand corner.
  3. Review the confirmation screen, and select CONFIRM.
  4. Select DONE to close the window.

 

Review disconnect requests

Subscriptions > Diagnostics

Review the status of all disconnect requests.

  1. Sort the list as needed to find your request.
  2. Select the Subscription to view the list of MSISDNs included for each request.
  3. Review the status for each MSISDN or the request.

 

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