All provisioning requests, whether automated or manually requested are available for viewing.
A short video of this process is available.
The article includes
Subscriptions > Requests > Provisioning >
Dashboard > Provisioning Requests > View All button
Use the search bar or the filtered search to find the request. Select the Request ID to view the request details.
Note: You cannot search by ICCID or EID
The top of the page includes the basic information and status of the provisioning request.
|Returns you to the page you were on previously.|
|Request ID||The system assigned ID for the provisioning request.|
|Request state||The options include:
|Type of request||The type of provisioning request.|
|Service type||The service type of all SIMs included in that request.|
|Number of SIMs affected||Number of SIMs.|
|Created on||Date and time the request was sent.|
|State||State of the request.|
|Requested by||The user name of the requester.
Note: This will be empty if this is an automatic state change from a timer (test to ready, pending scrap to scrap).
The details will vary depending on the type of request.
|Request type||Information included|
|Activation||Rate plan (data), voice plan, SMS plan, and features including APN names.|
|Deactivation||Does not include this section.|
|MSISDN change||Does not include this section.|
|Plan change||Includes the current plan, the destination plan, and the usage type.|
|Profile change||Includes the list of requested features.|
|Reactivation||Does not include this section.|
|Scrap2stock||Does not include this section.|
|SIM change||Does not include this section.|
|State change||Does not include this section.|
|Stock order||Does not include this section.|
|Suspend||Does not include this section.|
|Unbar||Does not include this section.|
List of SIMs affected
The list of all SIMs included in that request, including these additional fields:
- ICCID (select to forward to the subscription details page)
- SIM state (current)
- Cost center
- Date completed
- Transaction status
The provisioning details include the request id, processing status, and any errors.
Note: This section is used for troubleshooting.