The article includes the following:
- What is an activating a SIM?
- Video
- Select which activate option to use
- Select SIMs
- Select features (activation profile)
- Select usage rules
- Confirmation and summary
- Additional fields
What is activating a SIM?
Activation and reactivation
The activation process is used to activate or reactivate SIMs.
| Options | Explanation |
| Activation | Activation includes selecting plans and features using an activation profile and setting rules (alerts) for a SIM moving from stock state to active, test, or ready state. Exception: Activating from test or ready state to active will not include plan and feature selection. Test and ready are not available for all service types. |
| Reactivation | Reactivating a SIM changes it from an inactive status (deactivated, suspended, suspended with charge, pending scrap) back to active. You can reactivate using the existing plans and features or select a new activation profile. Unselect the box to add a new activation profile.  |
Components
You must have the following components available before you start your activation in order to complete this process.
| SIMs or Subscriptions | You must have SIMs in stock state available for activation. You will need the ICCID (Subscription ID for API) for each SIM except for the following:
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| SIM states | SIM state availability other than active (test or ready) depends on the service type and your contract. |
| Activation profiles | These should be created before activation. AP includes:
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| Usage rules | These should be created before activation. Options include:
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| Additional fields | Additional fields allow you to add custom information to your SIMs inventory. Additional fields are optional and a separate process but recommended after activation as part of your process flow. |
| Text editor (Notepad) or Excel |
Used for pasting lists or bulk uploads. |
Video
Review the activation prodcast video for an overview of the process.
Select which activate option to use
Subscriptions > Activate
Quick Links > Activate
There are two different activate options, choose the one that suits your needs.
| Activation needs | Option |
| Activate to test or ready | You must use Quick Links > Activate. Note: This option is not available for all service types. |
| Activate to active | Use either option. |
| Bulk activation | Paste a list using either option. Note: The list filter on the Subscriptions page now includes multi-line. |
| KORE VZW | You must use the Quick Links > Activate and select Paste SIMs. Note: You will need the IMEI or SKU for each ICCID. |
| KORE APEX | You must use the Quick Links > Activate and select Paste SIMs. Note: You will need the IMEI for each ICCID. |
Select SIMs
There are three options available:
Select SIMs from a list
Subscriptions > Activate
Quick Links > Activate
You can select from a list from either option. Review the select SIMs article for additional information.
Select using a list filter
Subscriptions > Activate
Quick Links > Activate
You can use the list filter to select from the list table for either option. Review the list filter article for additional information.
Paste a list
The section includes:
- All service types except KORE VZW and KORE APEX
- KORE VZW and KORE APEX - IMEI
- KORE VZW - SKU
- ICCID Validation
Use this option when provisioning a large number of SIMs from Quick Links or the Subscription table.
All service types except KORE VZW and KORE APEX
Subscriptions > Activate
Quick Links > Activate
You can paste your list of devices following the format listed on the page. Upload is not available. You can paste a maximum of 3000 ICCIDs. You cannot use special characters or spaces. Select Done after pasting your list.
If you receive an error message, fix the list on the page and select Done for the system to revalidate. You must clear any error messages before you can proceed. Skip to ICCID validation.
KORE VZW and KORE APEX - IMEI
Quick Links > Activate
You must include an IMEI for each ICCID added to the list (see formatting example on the screen) and select Done. Fix any length and character validation errors, then select Done again until the list is accepted. Skip to ICCID validation.
KORE VZW - SKU
Quick Links > Activate
The SKU must be certified to the device with the carrier before it will be accepted during the activation process. ConnectivityPro will only verify the field format. The carrier will validate the SKU once the request is received by them.
Note: SKU must be 20 characters (alphanumeric, no special characters).
ICCID Validation
The system will validate the ICCIDs against your inventory.
| Validation results | Description |
| Rejected | This is a list of ICCIDs that are not eligible for provisioning and why. Select Click to edit if you choose to update your original list and select Done when complete to revalidate. If you do not want to update the list and ignore the invalid ICCID, select Continue to move to the next provisioning step.  |
| Accepted | These ICCIDs are eligible for provisioning. Select Continue to move to the next provisioning step. |
Select features (activation profile)
You can either select an existing activation profile from the list or create a new one.
Note: eSIM resilience product offers will require you to activate both profiles (operational and fallback).
| Activation profile | Description |
| New | Refer to the activation profile article. |
| Existing | All options auto-populate. You cannot make any changes. Exception: KORE T-USA - if the profile does not include the NGP, you will need to add it to continue. |
Select usage rules
Currently, the only rule type available is usage. A usage rule is the same as a usage alert. The usage rule list will only include usage alerts for the service type and plan type of the SIMs you are activating.
Note: You cannot create an alert during the activation process, and applicable subscription rules will be added automatically.
No rules
You will receive the above message if there are no alerts for that service type or plan type. You can either select cancel to create a new alert and then activate your SIMs or continue the activation and add the alerts afterward.
Rules
Hover over the icons to see the details of the alert. A disabled icon means that the feature is not part of that alert.
| Alert name | |
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The full name of the alert as it appears on the alert page (Account > Account Information > Alert Management). Select the alert name to add to your SIM or SIMs. You can choose more than one. |
| Conditions | |
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The time period (monthly or daily). |
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The data limit (if selected). |
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The SMS limit (if selected). |
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The voice limit (if selected). |
| Actions | |
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The email address or addresses the alert notification will be sent to. |
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The block usage rule (if selected):
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Confirmation and summary
The section includes the following:
Confirm
The information from your request will display on the confirmation screen.
Review the ICCID numbers, plans, and features. Use the back button to make any changes needed. Select CONFIRM to send your request.
Summary
The page will display a request confirmation message. You can select the Request ID to review the activation request on the Provisioning tab or select DONE to close the window.
You can review the status of all provisioning requests from Subscriptions > Provisioning > Requests.
Additional fields
You can add additional fields in bulk if all values are the same or to each SIM. Refer to the additional fields article for information.