This article includes:
Create a new request
This section includes:
You can create a new support request anywhere you see the "submit a support ticket or request" link, which includes:
| The KORE Help Center main page |  |
| Top right-hand corner of all pages in the KORE Help Center |  |
| The bottom of any article |  |
Create a new request
The information you need to provide will depend on the type of help you need. The following list of fields is included for all ticket types.
| Field | Description |
| All | Mandatory fields will have a red asterisk . |
| Type | The options listed will vary based on your account and services. |
| CC | Type in the email address and select enter. Repeat to add additional addresses. |
| Subject | The subject will be used as the title for your ticket. Note: As you are adding your subject, recommended articles from the KORE Help Center will appear that may answer your question so that a ticket is not required. |
| Description | Use this field to provide additional information about your request. The description field has a maximum character limit of 65,535. |
| Attachments | The maximum attachment size is 50MB. |
Confirmation
The system will instantly display a copy of your ticket. You also have the opportunity to add a comment if there is something that you missed. You and anyone added as a cc: will also receive a confirmation by email of the ticket request.
You have the option to return to the KORE Help Center, submit another ticket, or review all your support tickets.
View requests
This section includes:
Your tickets can be found under your user name in the top right-hand corner, select My Activities.
My activities page allows you to search, view, and edit your tickets.
Requests
Your tickets will appear on three tabs.
| Tab | Description |
| My requests | A complete list of all support ticket you created. The subject includes a link to the request. |
| Request I'm CC'd on | Support tickets including you as a cc. |
| Organization requests | List of all support requests for that account. Note: Create a support ticket (customer service request) for this access. |
Search
This powerful search box allows you to search by title, request id, term, name, or number in your ticket. You can also filter the list by status (any, open, awaiting your reply, and solved).
Update or reopen a request
You can find the ticket by:
- Searching using the view tickets above. Once you find the ticket, select the title to open.
- Select the link from an email sent to you from Support.
The system will open the same screen displayed when you first created the ticket. Select Add to conversation to reopen the ticket.
Start typing in the text box to add more to the ticket, or select Marked as solved & Submit to close.
