The article will assist you in understanding and interpreting your monthly invoice.
The article follows the order of your invoice and includes:
- KORE information
- Customer information
- How to pay
- How to contact us
- Recurring fees
- Usage fees
- Other/hardware fees
- Subtotal and tax
KORE information
You will need this information if you are calling or creating a support ticket.
| Field | Notes |
| Company name | KORE company name. |
| Invoice # | Invoice number. |
| Billing month | Service month billed. |
| Issue date | Issue date of the invoice. |
| Due date | Due date of the invoice. |
Customer information
| Field | Notes |
| Bill to | Head office address. |
| Account ID | KORE account number. |
| Ship to | Shipping address. |
| Fees at a glance | Summary of total owing, which includes:
|
| Purchase order # | Purchase order numbers are optional. If you choose to use a purchase order number, we will use the number on file for the amount of time you authorize. Quarterly or yearly purchase order numbers are preferred. Note: Monthly purchase orders numbers must be received by the 18th. |
| Terms | Payment terms. |
| Memo | Special notes if needed. |
How to pay
| Field | Notes |
| Cheque payment | Address if this option is available. |
| ACH payment | Information needed if this option is available. |
| Wire transfer payment | Information needed if this option is available. |
How to contact us
| Field | Notes |
| Address | Mailing address in your geographical area. |
| Phone, email, website | Contact us if you have any questions. |
Recurring fees
Most recurring fees are system access fees or MRCs for plan bundles and are billed:
- MRCs are billed in advance for the next month
- SIMs activated during the billing period are prorated
Note: The name of the fee includes the month of the charge.
| Field | Notes |
| SAF charges | SAF charges are monthly. Note: If a SIM is active for two days or less in a billing period there is no SAF charge. |
| Plan charges | Plan charges are for each SIM. |
| VPN charges | Monthly lease fee. |
| Prorated charges | These are usually charges for SIMs activated during the billing period. |
Usage fees
Usage charges include data, SMS, and voice charges for the previous month billed retroactively. This will include plan overages, roaming charges, and all usage charges for pay per use (PPU) plans.
Note: The name of the fee includes the month of the charge.
| Field | Notes |
| SMS (text) service fees | SMS totals are based on the number of messages that are sent or received from active SIMs. Plans can be for a specific amount of messages, or just a set charge for each message (PPU). There is no credit or rollover for messages not used. |
|
GPRS (data) service fees |
Data plans are based on the total usage for your SIMs within the billing period and vary based on the type of plan. Refer to your contract for any session rounding rules. There is no credit or rollover for data not used. |
| Voice service fees | Voice (airtime) is charged by the minute, refer to your contract for any rounding rules. |
| Overage fees | Overage fees are clearly marked. |
Other hardware/fees
This section will include non-connectivity charges.
Note: The month the fee applies is included in the name.
| Field | Notes |
| API charges | API is a one time charge. |
| Late payment fees | Late payment fees will be listed and added to the invoice total. |
| Overdue balances | Any overdue balances will be listed but not added to the invoice total. |
Subtotal and tax
| Field | Notes |
| Subtotal | Total of recurring charges, usage fees, and other/hardware fees. |
| Tax | Taxes if applicable and description of taxes. |
| Total | Total amount owing and currency. |