Subscriptions > Inventory > select a SIM > Diagnose
Subscription details > Diagnose
The diagnose tool will allow you to retrieve RADIUS records and check usage data.
Note: This is a different source of usage from the daily CSV and summary files, which use CDR records from the carrier.
The article includes:
SIM disconnect
Refer to the SIM disconnect article for detailed information on this feature.
Connection information
Basic information on the SIM is provided in this section.
| Field | Description |
| Service type | The SIM service type. |
| SIM number | ICCID. |
| IMSI | IMSI. |
| Activated on | The date the SIM was moved to active state. |
| State | The current state of the SIM. |
| Rate plan | The data rate plan. |
| Service carrier | The field is not used at this time. |
Connected hardware
Connected hardware includes information that identities the device the SIM is in.
| Field | Description |
| Serial number | Optional field available for your use as needed. Refer to the connected hardware article for additional information. |
| Model number | Optional field available for your use as needed. Refer to the connected hardware article for additional information. |
| IMEI | IMEI will display if available. |
Data usage graph
The graph displays the daily usage for the billing cycle.
Note: This is the same usage shown on the timeline on the subscription page.
System details (RADIUS)
The system details allow you to query the last seven days of RADIUS records. The system will automatically display any RADIUS records for the last 24 hours.
You can search for two different types of records:
- Session authentication - information about access to the data
- Session accounting - information about the session
| Icon | Field | Description |
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Print or download | Not available. |
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General search | Use to search table results. |
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Filtered search | You can filter by the following:
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| RADIUS fields | For information about the fields available, refer to the following:
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