Monitoring your device for loss of connectivity (Outage Detection)

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The Outage Detection condition provides monitoring of your Device for loss of connectivity. You can specify the traffic flow (send, receive, or both send and receive) and the time period that you want to monitor. 

Note: This condition is based on the devices behavior; it does not indicate carrier outages.

Following is an example of when the Outage Detection condition is useful.

Outage Detection Example

A device that should be communicating regularly suddenly goes silent. This could indicate a problem with the device.

For example, a patient has a glucose monitor and automatic insulin pump. If the device stops communicating, the patient's health records could be lost and the pump might not deliver the correct dose of insulin, resulting in catastrophic or fatal results.

If the Outage Detection condition is set and the device is not communicating as specified in the condition, an alert is triggered.

Setting an Outage Detection

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  1. Select Rules from the Dashboard navigator to open the Rules page.
  2. Click Create Rule.
  3. Enter a name for the new Rule.
  4. Select the Severity level (Low, Medium, High, or Critical). The default is Medium.
  5. Click Add Conditions.
  6. Click Outage Detection and click Continue.
    1. Select the flow that you want to monitor (Send, Receive, or Send/Receive).
    2. Select the time frame you want to monitor (1 minute, 30 minutes, 1 hour, or 1 day).
    3. Click Continue.
    4. Click Continue again.
    5. Verify that this is the selection you intended. If changes are necessary, click Back to return and change your selection.
    6. Click Save.

Once Conditions are saved, they are displayed in a list in the Conditions section of the Create a Rule page.

Important! Outage Detection cannot be combined with other conditions within the same Rule. Refer to Following Rule Condition Restrictions for a list of all restrictions.

You can be notified when an alert is triggered by selecting Add Action and entering one or more e-mail addresses. If you need help, refer to Receiving e-mail notifications about Alerts.

When the Condition and e-mail addresses have been added, click Create Rule.

Notes:

  • SecurityPro checks whether a name for the Rule has been entered. If a name has not been entered, the Rule is not created and the Rule name field is highlighted in red. Enter a Rule name and click Create Rule to create the Rule.
  • If a Severity Level for this Rule has not been selected, it defaults to Medium.
  • Once created, the new Rule is added to the list on the Rules screen.

You can now assign this Rule to a Group. For help, refer to  Assigning a Rule to a Group.

Important! SecurityPro only monitors your devices to notify you when your Device is not behaving as expected. It does not resolve this behavior. You must take action to resolve your Device’s behavior and then acknowledge within SecurityPro that you have done so.

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