What is SecurityPro and why do I need SecurityPro?
SecurityPro is a monitoring and alerting application. It provides traffic flow details, monitors your devices, and (based on conditions that you specify within a Rule) alerts you when your device does not behave as expected.
SecurityPro works alongside you. It assists you in being aware of unexpected behavior, providing you the ability to act quickly to remedy such behavior.
Important! SecurityPro monitors conditions and sends Alerts, it does not change your device’s behavior. You must take action on your device to resolve this behavior.
Watch for future changes in the SecurityPro application, we will be expanding these features to do more than monitoring and alerting!
How do I submit a request to add a user?
If a new user needs to be added to SecurityPro, a request can be submitted by way of a ticket. On the support page, click "Add" and then select "Ticket".
How do I change or reset my password?
- Select Manage Profile, located under the User menu.
- From the Change Password window, hover over the question mark to view the password requirements.
I forgot my password and cannot log in. Can it be reset?
If you've forgotten your password and cannot log into SecurityPro, use the Forgot Password selection on the login screen. An e-mail with a link is sent to you for resetting your password.
The primary user of the account (Company Admin), can select to reset the password for another user. The next time the user attempts to log into SecurityPro, they are required to change their password.
Where is the User menu?
When you select the down arrow located next to your log in name (at the top right), the User menu displays.
How do I log into the Knowledge Base for Help with SecurityPro?
A link to Help is located with the SecurityPro application. This "Need Help" link routes you to the Help Center login screen.
Log into the Help Center using the same credentials that you used to log in with SecurityPro.
Important! Synchronizing of passwords is not available at this time. Therefore, if you change your password on SecurityPro and do not change it on the Knowledgebase, you must remember both passwords.
My Devices are loaded in SecurityPro. Where did they come from?
Your Devices are loaded into SecurityPro for you. The Device details screen provides information about your device including the source from where SecurityPro retrieved your device’s information.
To view the name of the source, select Devices on the navigator, open the Device details for your device, and look for Source on the Device Details screen. Watch a short video about viewing devices.
Can I search for one of my Devices?
Yes. You can search for a Device by using either the Search bar located on the Dashboard or the Search bar on the Devices screen.
In the Search bar, enter either the SIM, MSISDN, IP address, or the IMSI. A list matching your search string is displayed under the Search bar. Select your Device from the list to open the Device details screen.
I searched for my Device and it is not in SecurityPro. What do I do?
Devices are loaded into SecurityPro for you. In future releases, support will be available to assist you in making certain that all your devices are loaded.
I logged into SecurityPro and my Devices are there. Why are there no Alerts?
If this is your first time logging in, no Alerts are shown on the screen.
What is the purpose of creating a Group?
Creating a Group allows you to set a Rule for multiple devices, preventing the need to set a Rule for each individual device.
A Rule is assigned to a Group. When a condition set within that Rule is broken, an Alert is triggered to make you aware that the device needs your attention and action to resolve this behavior.
You could group devices that behave similarly and are located in a specific region, giving them a name for that region or type (such as, Northwest Region) making it easier to follow that Group of devices.
Can I have more than one Group?
Yes. You can create multiple Groups. However, each Group must be assigned a different name.
Can the same SIM be in more than one Group?
No. A single SIM can only be assigned to one Group. The same SIM cannot be in multiple Groups.
What types of Rules can I create?
When creating a Rule, there are several conditions that you can set inside that Rule:
- IP Restriction – whitelist or blacklist alerting for traffic flow between your device and IP addresses that you specify.
- Port Restriction – whitelist or blacklist alerting for traffic flow between Ports that you specify.
- Protocol Restriction – alerting of traffic flow other than the selected protocols.
- Change Detection – watch for a change in your device’s location or IMEI.
- Time Period Restriction – be alerted of traffic flow other than a time period that you specify (time zone, start time and end time, and days of the week).
- Traffic Flow – monitor your device for inbound or outbound traffic.
- Burst Detection – monitor your device for unexpected data usage.
- Outage Detection – monitor your device for loss of connectivity during a specified time frame.
One Condition, a combination of all Conditions, or all Conditions can be added to a Rule. (Do not add multiple instances of the same Condition within the same Rule.) Make certain you follow the Rule restrictions.
No matter how many conditions you select in a Rule, all of them must occur at the same time for an Alert to be triggered.
Important! SecurityPro monitors these Conditions and sends Alerts, it does not change your device’s behavior. You must take action to resolve your device’s behavior.
Why do I need to set Conditions in a Rule?
Creating a Rule requires that you set at least one Condition within that Rule. These Conditions define the settings for Alert triggering. Without a Rule, alerts cannot be triggered.
Why do I need to select a Severity Level?
The Severity Level selection is used for reporting.
You can view Alerts by Severity Level on the Dashboard. If you want to see only Critical alerts on the graph, click the other Severity Levels to remove them from the graph and only view Critical alerts.
Can I add more than one Rule to a Group?
Yes. Multiple Rules can be assigned to a Group.
Is there a quick way to search for a Device, Group, or Rule?
The Dashboard Search bar is a quick and easy way to locate either a Device, Group, or Rule. The Search bar is located at the top, center of the Dashboard screen with grayed-out text “Search Devices, Groups, or Rules”.
Enter your search string, a list is displayed that matches your entry, and select from the resulting list. Your Device, Group, or Rule is opened at the respective, details screen.
- Devices can be searched by either SIM, MSISDN, IP address, or IMSI.
- You can search for a Group or Rule using the name that you assigned these when you created them.
Tip: When creating a Group or a Rule, always take note of the name that you assigned it.
The Search bar is also available from the Device, Group, and Rule screens.
Can I be notified when a Rule is broken?
Yes. When you create a Rule, you can add an Action to receive e-mail notifications.
One or multiple e-mail addresses can be specified. When an Alert is triggered, an e-mail is sent to the address or addresses that you provided.
If you already created the Rule and need to add the e-mail Action, you can edit the Rule. Search for and open the Rule you need to change, click Add Action, click the Email button and follow the prompts to add and save the e-mail address.
I set an e-mail address in a Rule. Why am I not receiving e-mail notifications?
- Return to the Rule and verify that the e-mail address or addresses in the e-mail Action are correct.
- Check Active Alerts to see that Alerts are actually being triggered against your device or devices. If your device is not breaking a Rule, Alerts do not trigger against it.
An Alert was triggered, now what do I do?
If an e-mail Action was added to the Rule that triggered this Alert, the SIM number that triggered the Alert is provided in the e-mail along with a link to the Group where the device is assigned.
If an e-mail notification is not added to alert you, you can click Active Alerts on the Dashboard to find the SIM (device) that triggered the Alert.
Once you know which Device triggered the Alert and the Alert that was triggered, you should perform actions on that Device to change its behavior and prevent further violations.
Important! SecurityPro monitors these Conditions and sends Alerts, it does not change your device’s behavior. You must take action on your device to resolve this behavior.
Why does Recent Alerts on the Device details screen show “Data Currently Unavailable”?
Recent Alerts shown on the Device details screen contains a list of the five most recent Alerts.
If “Data Currently Unavailable” is displayed instead of a list of Alerts, no recent Alerts have occurred.
What is my total usage and where can I find it?
Search for your device using the Dashboard Search field and then select the Device to open the details page. (You can search by SIM, MSISDN, IMSI, or IP address.)
When the Device details screen is displayed, the device’s 30-day total usage is located at the top right of the Device details screen.
Important! Usage shown in SecurityPro is monitoring usage of the flow of data packets. It does not correlate to billable usage.
My device's usage is not showing up in SecurityPro. What do I do?
Currently, there is no support for missing usage. Watch for support of this functionality in future releases of SecurityPro!
Important! Usage shown in SecurityPro is monitoring usage of the flow of data packets. It does not correlate to billable usage.
Why do I need to detect a Burst?
Setting a Burst allows you to check for unexpected data usage.
The Burst Detection Rule condition allows for setting a specified amount of data and the time that data is sent or received (x amount of bytes for y amount of time).
If this x and y data usage setting is exceeded, an Alert is triggered.
Can I filter traffic flow?
- You can use the TrafficStreamer to view real-time traffic flow for a specific SIM.
Open the Traffic Streamer (by selecting the stream icon located in the top right of the screen near your username), enter the SIM in the Filter Traffic field, and either press enter or click the Search icon.
The traffic flow changes to display flow for only the SIM that you entered.
- You can view traffic flow on the Device details page.
- You can set a Rule condition to be alerted of Inbound or Outbound traffic flow.
On the Rules screen, click Create a Rule, select the Traffic Flow condition and the setting that you prefer.
When you save the Rule, you’ll be alerted of the traffic flow condition that you chose.
In the TrafficStreamer, what is the difference between the IP addresses shown on the left and the IP addresses on the right?
The IP addresses located on the left of the TrafficStreamer are the IP addresses for your devices, while the IP addresses on the right of the screen are the IP addresses of the devices that are transmitting to or from your device.
Can I limit the number of violations against my Device?
You can limit the number of violations against your device by refining the Conditions that you added in a Rule.
Search for and open the Rule and check that the Conditions are set as you intended. If necessary, you can edit the Rule to refine the Conditions.
What is Lifetime Violations?
Lifetime Violations is the total number of violations that have occurred for a specific Rule beginning at the time the Rule was created.
You can view the Lifetime Violations for a specific Rule by searching for and selecting the Rule to view its details. Lifetime Violations for the Rule is located at the top right of the Rule detail screen.
Where is the location of my Device?
If the location of your device is available, that location is shown on the Device details screen.
SecurityPro can locate your device when it is within a 10 to 50-mile radius of the Cell tower where it is registered.
In future releases, a map of your devices location will be shown on the Device details screen.
Information about my Device is stored in SecurityPro. What does KORE do with this data?
The data in SecurityPro is only used for the features and functions within the SecurityPro application.
Only metadata is stored; that is, we only store information about your data. We are not storing the contents of your data.
Only you have access to your information in SecurityPro. It is not shared with 3rd parties.
What should I do when a pop-up message informs me that a new application version is available?
When a new version of SecurityPro is available, a pop-up message displays informing you that a new version is available.
- Selecting Yes refreshes the application in your browser and displays the new version.
Important! If you are currently performing an action, such as creating a rule, the screen refreshes and entries/selections are cleared. It's recommended that you save your work before selecting "Yes".
- Selecting No does not change the SecurityPro version and closes the pop-up message.